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Case studies: Intranet portal serving knowledge management
- Feasibility of the strategic objectives
No matter if you created a written management strategy or only a strategic aspect of knowledge management, the knowledge collected through corporate processes need to be organized. With regular supervision it can be assured that the knowledge base will contain only relevant information. These phases might correspond to or reflect the corporate strategy (like HR evaluation system, product development, sales strategy, etc.). It is worth selecting an IT solution that help you achieve all the above.
After the introduction of the solution recommended by us the system can be enriched with easy to use tools that have user interfaces. If the original concept need to be refined this can be done without a new IT project. The taxonomy (categories, metadata system) is ready for the introduction of new element types with descriptive data, furthermore the navigation structure and the page layouts can be modified without involving developers.
- Usability, organizational approval
One can consider a knowledge management tool successful when the organization quickly employs the system and people can put it in use simply and easily. The recommended solution is built upon frequently used user interfaces like web browser interface and document access on a shared network. The portal is created with templates and search forms that are easy to use with common user experience. Help is built in and available throughout the portal application.
Putting it in practice is facilitated by online content editing, forms, creation of simple form applications. These make the portal more comfortable and allow users to update the content easily.
- Reliability
A well designed portal can shortly become an application with critical importance in the corporate everyday life. Therefore, it is crucial how easy it it to manage the IT solution that our knowledge management application depends on. Corporate portal systems (BEA, Plumtree, Oracle, Microsoft, etc.) are known and used by a large pool of experts, virtually there is no risk of unavailability of experts. The recommended solution is robust, scalable with the increasing needs. It is well documented and contains software, administration tools and interfaces for support activities that let you manage all system operation tasks.
(László BÓNA, May 2007)